"When we went live with Tekmetric, I was so confident that my guys would get it that I wasn’t even in the shop that day."

"Communicate your vision to your team and invest in the right people and technology to make it a reality."

"I learned that if we treat the customer right, in the long-run it's going to be beneficial. That's one of the principles I go by. I've always believed in treating people the way that I want to be treated."

"Nobody really likes change. You just have to sell the vision. Once you get buy in from the team, they will be more inclined to embrace change."

"You need to grow the business so that the individual can grow. The business can't grow without having that individual, so the two kind of go hand-in-hand."

"We see doing the right thing as a philosophy and not a tactic. It's made us very successful."

“To think about wanting these numbers and now having them in a few mouse-clicks is amazing.”

"We switched and thought there would be a huge learning curve but it just flows easily and we haven't had any issues with the transition, all customer information moved over seamlessly."

"Initially, we were just running handwritten tickets. Everything had to be typed in after it had been handwritten. Looking back, it was just crazy."

“I left my career in medical sales at 25 and decided I was gonna run an auto shop. not because of my love for cars or anything but truly just for my family."

"Matt took one glance, called me that same night, and told me to make the switch. That was back in May of 2023. In our first 6 months, we’ve netted $300,000 more in revenue with the same amount of vehicles."

“Our service advisors are the real bottleneck because they're answering phones, helping people that walk in, and having to juggle a bunch of different priorities. It can get messy during peak hours."

“I came in with expectations of using my experience at PwC and being able to plug in new processes and operations, which I had already seen in other industries that have been tested and proven. I quickly learned that auto shop reality is completely different.”

“I started noticing that my shop management system was really, really bad.”

"We'd have 10 appointments for the day, and by 11 a.m., only two quotes were out. We still had eight to go.”