“SysAid was chosen because it offered a complete package that simply worked better than other options."

“Like having an extra teammate that’s always on call."

"That was a custom project they built for us. SysAid is used to automate the account creation of logins for new users. It’s completely out of scope for what SysAid is designed for but they’ve been very ‘can do’ about the whole project. It feels like a partnership."

“The integration of AI into the product shows the vision for where SysAid is heading."

“We couldn’t keep up with email traffic. We found ourselves always underwater without hope of ever catching up. It was an unpleasant experience for all involved and we needed an immediate remedy.” .

“The tool is useful, but it’s old.”

“People would rather walk up and ask questions than submit tickets.”

"We've had a good 22% of users try it at early phases-and it's already cut down on real tickets because they found the answers they needed."

"As a healthcare provider, we handle sensitive personal data with great care. We rigorously tested the system with various questions, and the built-in prompts and guardrails helped build trust and gave us peace of mind."

“At first, some users needed time to adopt the tool, but with training, they quickly learned to submit tickets instead of emailing or calling IT."

“One of the biggest benefits is how it supports users on the go. If someone only has their mobile phone, they can still get help right through Teams.”

“Once a week I review what each help desk staff member closed, what they still have open, and why. It gives me a window into everything happening across the company. If anyone questions an update or request, it’s all documented and traceable.”

“Support has been awesome. We get a really quick response when we need it. The helpdesk has also been fantastic.”

“With SysAid, users type in their language, and the AI does the rest: categorizes, translates, logs the ticket. It just works.”