"SysAid Cloud is the only software I manage that just consistently works and improves with each revision. We have been using this solution for over six years and I have found it to be extremely helpful for incident reporting and tracking, asset tracking and inventory, and also the knowledge base …

“Like having an extra teammate that’s always on call."

"That was a custom project they built for us. SysAid is used to automate the account creation of logins for new users. It’s completely out of scope for what SysAid is designed for but they’ve been very ‘can do’ about the whole project. It feels like a partnership."

"SysAid's Notes section is like having an IT memory bank. It doesn't matter if I'm out, every detail is there when we need it."

“It’s a huge step forward in making IT support better and easier for our users to access.”

“The setup was smoother than expected as they had a well-established knowledge base ready to integrate with the chatbot."

“The information was everywhere, and it was slowing us down. We needed a centralized system."

“SysAid ticked all our boxes: simplicity, precision, and responsive support."

"Automating the workflows transformed our day-to-day operations. The team is no longer bogged down by routine tasks, and it shows in the speed and quality of our support."

“We started small, focusing on centralizing ticketing and testing AI capabilities. It felt like going from a one-man show to 2-man show with SysAid Copilot."

“Our mission is to ensure that staff have the support they need to excel in their roles. From academic to administrative staff, it’s our job to make their day-to-day work smooth and productive.”

"Unlike before, we now have the capacity to invest in our IT team's growth."

“SysAid was chosen because it offered a complete package that simply worked better than other options."

"We were getting 200 people a day asking for support and different requests. I needed to automate. There was just no other way."

It's really that easy. You just ask the Al what you want, and it builds it for you step by step. The whole process is super clear and conversational."