73 SysAid Testimonials

"SysAid's ticket automation ensures that tickets are correctly assigned to the correct resource, be that a team or an individual. It means we can get the ticket resolved in the quickest amount of time. SysAid's automation features have saved us 109%-15% of a ticket 's opening and closing time."

“We started small, focusing on centralizing ticketing and testing AI capabilities. It felt like going from a one-man show to 2-man show with SysAid Copilot."

"What I love most about sysAid is its flexibilty, When I joined the team, i was able to customize the system to fit our exact needs, rather than having to adapt to a pre-configured solution."

“The setup was smoother than expected as they had a well-established knowledge base ready to integrate with the chatbot."

“The information was everywhere, and it was slowing us down. We needed a centralized system."

“SysAid ticked all our boxes: simplicity, precision, and responsive support."

"Automating the workflows transformed our day-to-day operations. The team is no longer bogged down by routine tasks, and it shows in the speed and quality of our support."

“Our mission is to ensure that staff have the support they need to excel in their roles. From academic to administrative staff, it’s our job to make their day-to-day work smooth and productive.”

"Unlike before, we now have the capacity to invest in our IT team's growth."

“SysAid was chosen because it offered a complete package that simply worked better than other options."