"We've had a good 22% of users try it at early phases-and it's already cut down on real tickets because they found the answers they needed."

“At first, some users needed time to adopt the tool, but with training, they quickly learned to submit tickets instead of emailing or calling IT."

“With SysAid we went from constantly putting out fires to being a proactive IT support and management organization.”

“Like having an extra teammate that’s always on call."

"When our support team isn't available across all time zones, iJuergen becomes our virtual colleague, ensuring employees always have reliable assistance at their fingertips."

"SysAid's Notes section is like having an IT memory bank. It doesn't matter if I'm out, every detail is there when we need it."

“It’s a huge step forward in making IT support better and easier for our users to access.”

“The setup was smoother than expected as they had a well-established knowledge base ready to integrate with the chatbot."

“The information was everywhere, and it was slowing us down. We needed a centralized system."

“SysAid ticked all our boxes: simplicity, precision, and responsive support."

"Automating the workflows transformed our day-to-day operations. The team is no longer bogged down by routine tasks, and it shows in the speed and quality of our support."

“We started small, focusing on centralizing ticketing and testing AI capabilities. It felt like going from a one-man show to 2-man show with SysAid Copilot."

“Our mission is to ensure that staff have the support they need to excel in their roles. From academic to administrative staff, it’s our job to make their day-to-day work smooth and productive.”

"Unlike before, we now have the capacity to invest in our IT team's growth."

“SysAid was chosen because it offered a complete package that simply worked better than other options."