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“We commonly employ the CSAT score question to gauge user satisfaction with our product. This metric helps us track changes in satisfaction over successive iterations as we address user feedback. We also use open-ended questions, which serve as a primary source for identifying and prioritizing the necessary improvements and enhancements.”
“We did a lot of the follow-ups manually, especially with the leads we send out to areas we don’t service. Our admin team had to follow up with partner realtors constantly.”
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Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: …
Canny helps teams listen to their users to build better products. Canny is a simple way to collect & organize user feedback. Canny uses data to be confident that you’re …
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