176 SurveyMonkey Testimonials

“We’ve worked hard to do a better job listening to our employees, and collecting valuable feedback through SurveyMonkey has allowed us to make significant improvements for drivers.”

“SurveyMonkey helped us start our business. We started using it from day one to validate our assumptions with customers.”

"The feedback we receive from customers and partners helps us continually improve many of our features and processes. SurveyMonkey plays an important role in guiding our product development and marketing focus."

“They can go over individual NPS, negative feedback, and perfect scores, so a teller has immediate insights into their interactions.”

“Without SurveyMonkey Apply, we would not have been able to create such a robust application and tracking system like we did. There would have been paper or something difficult to translate to a digital platform, and with everyone working from home, digital was mandatory. As of today, 24 hours later, we have 76 applications in process, 16 in review and 10 approved for funding. The timing is unbelievable. Talk about seamless, and completely digital.”

“The speed and flexibility of the platform made this an easy task and allowed us to start getting funds into the community within four days of launching the application. We hope that our quick response and ongoing process will help keep area nonprofits afloat during these challenging times. We could not have moved so quickly without SurveyMonkey Apply.”

“The response to our COVID-19 relief program has been overwhelming. In four days, we received more than 6,000 applications. We’ve helped hundreds of military and veterans experiencing a financial emergency from the COVID-19 crisis. Our goal is to be able to help even more military families prevent a financial emergency from turning into a long-term hardship.”

“GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we uncovered a need to enhance our chatbot experience and by acting on this feedback, we’ve seen an incredible 14% lift in chat customer satisfaction.”

“Now that we know we can do it, we’ll never stop offering virtual seminar options. We’ll give attendees the choice about online or printed surveys—but we’ve seen what we can do with SurveyMonkey, and just how much flexibility and power we have.”

“We are committed to using data to understand who we are. [The data] creates a stronger organizational culture—it’s not just the property of leaders, management, the C-suite—the data is used to tell the story of who we are, what we do, and the results of our efforts.”

“Speed matters and information matters, and SurveyMonkey has allowed us to have both. 11 days after beginning work with SurveyMonkey’s team, we were surveying the public.”

“If opioid users tend to want to retreat and meth users want to be stimulated, we can modify their experiences on TRIPP to match. The most exciting thing is addiction recovery data isn’t typically collected in real time, and the fact that we’re capturing it in that way I think makes it special.”

“I always wanted to create a survey for the craft beer industry, but thought the time and effort wouldn’t justify the returns. With SurveyMonkey, we were able to create a research study that transformed us from a basic liquor store to a trusted craft beer advocate.”

“SurveyMonkey Enterprise allows us to easily and securely collect feedback from multiple clubs and partners at once. This helps us make informed decisions quickly.”

“Survey data helps us understand our value as a care organization, not only in terms of resolution, but also in how customers feel about our product. Its quite simply the data that drives our business.”