Sunrise Software Testimonials

“We had been contracting out the support desk to external providers for several years but it just wasn’t delivering what we needed as a business. If issues arose, a lot of it was fixed via remote controlling onto staff devices, but the timeliness of the response was poor and lacklustre. Ultimately, it was an impersonal service and didn’t fit with our brand. We made the decision to insource the service desk, which meant formally splitting the IT team into a projects team and a service desk and expanding the department by employing more third line technicians and staff.”

“Increasingly technology is an essential part of the educational environment and we recognise that advice and support are a vital part of the service that we provide to our schools. One of the key drivers for us choosing Sostenuto was that it enabled us to provide an easier way for our users to log calls as well as for us to manage our service delivery more efficiently.”