Sunrise Software Testimonials

“We had been contracting out the support desk to external providers for several years but it just wasn’t delivering what we needed as a business. If issues arose, a lot of it was fixed via remote controlling onto staff devices, but the timeliness of the response was poor and lacklustre. Ultimately, it was an impersonal service and didn’t fit with our brand. We made the decision to insource the service desk, which meant formally splitting the IT team into a projects team and a service desk and expanding the department by employing more third line technicians and staff.”

“If Sunrise could do such a good job for Vision Express with 500 locations, we were absolutely confident they would deliver the same excellent results for us. Sunrise met all our requirements, the right functionality at the right price with the added bonus of being flexible enough to support our many business operations, not just IT.”