160 Sprout Social Testimonials

"For any major moment for us, we really want to focus on what insights in our community might be bubbling up, So, for Global Running Day, for example, we’re really focused on shared voice."

"Sprout's analytics let us see what is working–we can listen better to our customers and react appropriately. It's an incredible platform to get a macro look at what's happening with your brand's voice in the social space. It aggregates that information and really creates one solid picture for us to understand the feedback loop."

"I would say that the main benefit of using Bambu is the branding of our company, it’s getting BlueGrace out on so many channels that we were not on before."​

"Before Sprout, our customer service team would just go into each platform and manually find and respond to as many customer concerns/issues as they could. It was difficult for us to get to every request. With Sprout and the Smart Inbox, we can see and manage all our messages in one place—rather than having three separate people in three separate platforms, for different purposes. Now every message gets a response and nothing falls through the cracks."

"Sprout has opened the door for us to have a conversation with our clients about how we measure and benchmark the success of our campaigns."

"Sprout is an excellent tool that helps us better plan and organize all our social content. With the help of the calendar and scheduler tools, we’re able to save time by scheduling and publishing the same post across multiple profiles in just one simple step."

"The content strategy for hotel marketing can be pretty dense and difficult to carry out across multiple locations. Using Sprout has shortened processes, helped optimize our content and increased the productivity of our community managers."

"Our objective with EvernoteHelps is to support every user that comes through our doors."

"Before Quick Replies, we were going back and forth trying to get information to solve a customer’s problem, Now I can solve the problem with one message."

"People don’t expect the government to be listening, They feel disenfranchised with the political process."

"Residents can communicate with us in the same way they would talk to friends and family, We use GIFs, we use emojis."

"Social media allows us to present accurate information directly to the public."

"We always make sure we’re talking with our fans, not at them, We want to make sure we’re answering every legitimate question that comes our way and starting that two-way conversation."

"Sprout allows us to build a better product by hearing and engaging from our users and better supporting them."

"The ability to filter out our campaign hashtag in the Smart Inbox was really helpful. The support team didn’t curl up in defeat."