“At Epworth, we have Spok Messenger connected to virtually every system we can because it’s reassuring knowing that the right people are automatically notified every time.”

“Our activation time—the time it takes from when we receive a call until we initiate an emergency response—has dropped from an average of five to 10 minutes before we had the system, to about 40 seconds.”

“There are so many moving parts for the care of any one patient that to keep up with all of it is the challenge.”

“Our goal is to provide the same high level of service to all patients and callers."

“[Spok Mobile's] security features, traceable messages, and ease of communication with different types of devices will assist our doctors and promote safe information sharing for our patients.”

“[Spok Mobile] and the contact center solutions have helped us reduce the amount of time spent tracking staff members down and allows for more efficient and accurate communications.”

“Our nursing staff welcomes improvements that aid their productivity because they know how much it can mean to the families in our care.”

“There are a lot of solutions on the market that do bits and pieces, but [Spok] provides the total package for critical communications in our diverse environment. We’ve used [Spok's] contact center solutions for years, and now can layer on the encrypted smartphone communications and clinical alerting with Cisco and …

“I couldn't have asked for a better experience. The training we received went above and beyond our expectations.”

"The staff using it on a day-to-day basis don’t need to think about it. They are just able to respond quickly to our patients using mobile communications."

"Clinicians want that message to come at the right place, at the right time, to the right person."

“That’s the magical part of this—the alert that automatically goes from Epic as a message to the charge nurse or rapid response team.”

“Spok offers an array of integrated solutions as part of their platform. It made sense for us to add emergency notifications to our existing Spok web-based directory, on-call scheduling, speech recognition, and operator console.”

"They know who to notify and can easily monitor and escalate if needed."

"You’ve got to hold everyone accountable to the way they interact with patients. You can leverage [call recording] again and again to provide a better patient experience."