“[Spok] has provided us with excellent software solutions for quite some time, so we knew we could count on them. The integration with our existing [Spok] solutions was critical to our selection."

“That’s the magical part of this—the alert that automatically goes from Epic as a message to the charge nurse or rapid response team.”

"They know the system is there to help them. They are impressed with it, and they enjoy it."

“We started looking for an integrated communication solution to complement the benefits of our EHR, and after comparing Spok to other options on the market, we realized no one offered the breadth of capabilities. Without Spok we’d be required to work with several vendors and multiple systems, with no guarantee …

“Coordination of care and collaboration across disciplines and across specialties is critically important, particularly for people with complex health problems.”

“There are so many moving parts for the care of any one patient that to keep up with all of it is the challenge.”

“When vital signs don’t look as good as what we like, we have automatic alerts to a specific team of clinicians. These providers no longer have to stop what they’re doing to go to a phone or computer and figure out who they need to contact. They have something at …

“Spok makes it easy for clinicians to find the information they need quickly and eliminates unnecessary phone tag and confusion when trying to reach care team members. It allows my team to spend more time with patients, while having full awareness of what is going on with other patients on …

“We had five laptops prepared for such a scenario, yet we had 27 agents we needed working at home.”

“We found that operators at each location had differing console views. Nothing was consistent, from naming convention to speed dial numbers."

“The operational and clinical workflow improvements we’ve made using Spok are impressive."

“Using Spok solutions, the opportunity exists to consolidate, streamline, and simplify. In order for the organization to benefit from technology, we must improve processes and eliminate insitutionalized work-arounds. Spok makes that posssible.”

“We had to make a case to separate the roles of dispatchers and operators, create a career ladder to grow our telecommunications abilities and prevent turnover, and relook at how we were using our technology."

“One of our biggest challenges was training every operator for every type of emergency call. It was impossible. We knew that our operators had the right technology to get the job done—in fact, our assumption was that we weren’t using the Spok console to the fullest potential.”

“Our operators were overburdened with inefficient processes that slowed them down. They needed a solution that could simplify the call-taking process. We needed a platform to automate important communication functions and support our business goals, such as cost reduction, higher physician satisfaction, stronger productivity, and better customer service.”