“The mobile event notification solution works behind the scenes to help Seabourn provide great customer service to our guests.”

“We were able to use the Spok solution to incorporate text messages, and everyone loves that. The dispatcher doesn’t have to make a decision between sending a text or alphanumeric page because either works. We can also use email and send a single notification to many people all at once.”

“Looking to the future we want to be able to handle text, images, and video, and [Spok] is preparing for that.”

“We have seen improved productivity of our clinical staff and improved satisfaction, but the best result has been our ability to improve patient satisfaction. With better, more efficient communications, we have allowed our nurses to focus on making the patient experience the best it can be.”

“Our activation time—the time it takes from when we receive a call until we initiate an emergency response—has dropped from an average of five to 10 minutes before we had the system, to about 40 seconds.”

“Staff found that they have so much more accessibility now. Having mobile access to the directory and on-call schedules is convenient. and has been an important investment in enhancing our clinical communication and patient care coordination.”

“Although we’ve just begun to implement changes, the consulting engagement has already been an excellent use of our time and resources. It has been really worthwhile to uncover some things we didn’t know about.”

“The [Spok] speech recognition solution has offloaded 55 percent of our live operator calls.”

“[Spok] Messenger meets our needs by allowing us to message to both mobile phones and pagers.”

“I hear really positive feedback. A few surgeons on the trial wanted to instantly switch to the program. With [Spok Mobile] we can care for our patients better, and we can do it more efficiently, saving that time for more patient interaction.”

“We needed a solution we could integrate into our workflows that was cost-effective, easy to implement, and more importantly, easy for our clinicians to use. Spok was the best fit.”

“We absolutely have to have a secure encryption tool to communicate between our staff literally on a moment-by-moment basis.”

“Our Spok solutions have allowed us to provide a much better patient experience by decreasing call-handling times and streamlining scheduling and clinical communication. We knew we could count on Spok to help us provide first-rate communications for the cycling championships.”

“We chose the [Spok] solution because of its proven track record in being reliable and future-proof, meaning it’s capable of growing with the department as its needs evolve.”

“The [Spok] solution allows our staff to respond quickly and provide exceptional care.”