"It was all worth it to me because I see the end result – having a clean database with a new feed in place to automate workflows. Everyone’s happier and the workflow is better, so we all benefit."

“Having dealt with hundreds and hundreds of vendors within project management, I found the Spok team to be very well organized. I could just sit back and watch."

“Before [Spok Mobile], we had no sure way to know which messages were or weren’t received. The audit trail of messages is critical for our success.”

“[Spok’s] system has provided Indiana University Health with more messaging functionality than we ever imagined would be possible.”

“The benefits are wonderful. It all just happens now. It even saves time on the staffing and registration end. Ultimately, our patients will receive faster care, and we’ll be able to save more lives.”

“Our CIO fully supports solutions that can generate performance improvements that benefit patient care as well as the bottom line. We knew this would fit the bill.”

“We’re a best practices hospital and don’t have just one vendor, We wanted to have the same information in each system we use, especially for physicians. It’s all about accurate caregiver contact information."

“Spok’s trainers really knew our needs. It’s clear they have extensive experience in hospital settings—and they were wonderful to work with.”

“It was important for us to transfer the responsibility of schedules to individual departments and reduce the number of paper copies floating around the hospital. With the web directory and on-call scheduling solution, we have been able to do just that.”

“First responders en route to the hospital can now trigger a code STEMI (ST-elevated myocardial infarction), and the OR is already set up and ready when the patient hits the door.”

“We choose Spok’s operator console because of its robust functionality and the flexibility it gives us to build upon in the future.”

“Having the same information shared among the web directory, on-call scheduling, and operator console solutions has been seamless. It has made the operators’ jobs easier, and communications are more efficient.”

“During the three months immediately following implementation, we saw an 11% improvement in patient discharge times.”

“The staff using it on a day-to-day basis don’t need to think about it. They are just able to respond quickly to our patients using mobile communications.”

“We have seen improved productivity of our clinical staff and improved satisfaction, but the best result has been our ability to improve patient satisfaction. With better, more efficient communications, we have allowed our nurses to focus on making the patient experience the best it can be.”