17 SparkCentral Testimonials

"Technology and social media play integral parts in how we support our guests. They’re no longer expecting a reply from a brand in 6 to 8 weeks, they expect a response within two or three minutes. Using Sparkcentral is huge in terms of accomplishing our objectives of reaching guests and meeting these expectations."

"The aim is not so much to push the customer towards social media, per se, but to put the customer in control, so that he gets to choose how he wants to communicate with us."

"When we found Sparkcentral, the first thing we loved was the clean and simple user interface. From there we discovered that the platform fit really well with our needs and from a partnership perspective we found it a pleasure to work with the Sparkcentral team."

"We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support customers in 200 countries and across several languages. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!"

"We find people who charge for basic things like walking and peeing and give them a kick in the shins. Free access to open communication a human right."