17 SparkCentral Testimonials

"Our brand purpose is “Inspiring Smiles Through Delicious Experiences™. Sparkcentral better enables us to leave a positive, lasting impression with our guests and fans. And hopefully a smile too!"

"Technology and social media play integral parts in how we support our guests. They’re no longer expecting a reply from a brand in 6 to 8 weeks, they expect a response within two or three minutes. Using Sparkcentral is huge in terms of accomplishing our objectives of reaching guests and meeting these expectations."

"When we found Sparkcentral, the first thing we loved was the clean and simple user interface. From there we discovered that the platform fit really well with our needs and from a partnership perspective we found it a pleasure to work with the Sparkcentral team."

"The aim is not so much to push the customer towards social media, per se, but to put the customer in control, so that he gets to choose how he wants to communicate with us."

"As a part of the general support team at DreamHost, I expect my social media team to be able to cover most things and bring them to full resolution. Sparkcentral really allows us to take ownership of issues."

"Good old fashioned customer service, delivered in a high tech way."

"Sparkcentral’s reporting functionality and real-time metrics dashboard have given us an intuitive and simple way to keep a pulse on our social media engagement. This, coupled with Sparkcentral’s powerful workflow and routing functionality, makes for a seamless process as we take care of our customers when it matters most."

"Since we maintain a unified presence on Twitter, people can share and see stories between all different cities in one place."

"Our team handles over 80,000 interactions a month and with Sparkcentral we respond to all of them in less than 10 minutes. Sparkcentral is an innovation partner to us, not just a vendor. We look forward to continuing to grow together."

"We find people who charge for basic things like walking and peeing and give them a kick in the shins. Free access to open communication a human right."

"After adopting a dedicated social customer service solution, the quality of communication between our marketing and customer support teams drastically improved."

"We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support customers in 200 countries and across several languages. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!"

"By partnering with Sparkcentral, United Airlines is reaffirming its commitment to focus on customer service."

"With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 minutes."

"Our primary focus is in humanizing our company with our interactions. Many times, emotion and the 'people' aspect of social media can get lost behind text, logos and computer/mobile displays. We do our best to make sure our community knows who they are talking to, while also remaining helpful and professional."