17 SparkCentral Testimonials

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  • "Sparkcentral’s reporting functionality and real-time metrics dashboard have given us an intuitive and simple way to keep a pulse on our social media engagement. This, coupled with Sparkcentral’s powerful workflow and routing functionality, makes for a seamless process as we take care of our customers when it matters most."

  • "As a part of the general support team at DreamHost, I expect my social media team to be able to cover most things and bring them to full resolution. Sparkcentral really allows us to take ownership of issues."

  • "After adopting a dedicated social customer service solution, the quality of communication between our marketing and customer support teams drastically improved."

  • "We're very personal about [our tweets.] They have our first names and our customers know we're human beings. When people tweet about us, all these customers who've had a good experience with Buffer will jump in and defend us. And that's powerful."

  • "We find people who charge for basic things like walking and peeing and give them a kick in the shins. Free access to open communication a human right."

  • "Good old fashioned customer service, delivered in a high tech way."

  • "Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."

  • "The aim is not so much to push the customer towards social media, per se, but to put the customer in control, so that he gets to choose how he wants to communicate with us."

  • "With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 minutes."

  • "We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support customers in 200 countries and across several languages. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!"

  • "Technology and social media play integral parts in how we support our guests. They’re no longer expecting a reply from a brand in 6 to 8 weeks, they expect a response within two or three minutes. Using Sparkcentral is huge in terms of accomplishing our objectives of reaching guests and meeting these expectations."

  • "Our brand purpose is “Inspiring Smiles Through Delicious Experiences™. Sparkcentral better enables us to leave a positive, lasting impression with our guests and fans. And hopefully a smile too!"

  • "Our team handles over 80,000 interactions a month and with Sparkcentral we respond to all of them in less than 10 minutes. Sparkcentral is an innovation partner to us, not just a vendor. We look forward to continuing to grow together."

  • "By partnering with Sparkcentral, United Airlines is reaffirming its commitment to focus on customer service."

  • "Since we maintain a unified presence on Twitter, people can share and see stories between all different cities in one place."