17 SparkCentral Testimonials

"After adopting a dedicated social customer service solution, the quality of communication between our marketing and customer support teams drastically improved."

"Our primary focus is in humanizing our company with our interactions. Many times, emotion and the 'people' aspect of social media can get lost behind text, logos and computer/mobile displays. We do our best to make sure our community knows who they are talking to, while also remaining helpful and professional."

"Good old fashioned customer service, delivered in a high tech way."

"Since we maintain a unified presence on Twitter, people can share and see stories between all different cities in one place."

"By partnering with Sparkcentral, United Airlines is reaffirming its commitment to focus on customer service."

"Sparkcentral’s reporting functionality and real-time metrics dashboard have given us an intuitive and simple way to keep a pulse on our social media engagement. This, coupled with Sparkcentral’s powerful workflow and routing functionality, makes for a seamless process as we take care of our customers when it matters most."

"We find people who charge for basic things like walking and peeing and give them a kick in the shins. Free access to open communication a human right."

"We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support customers in 200 countries and across several languages. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!"

"Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."

"We're very personal about [our tweets.] They have our first names and our customers know we're human beings. When people tweet about us, all these customers who've had a good experience with Buffer will jump in and defend us. And that's powerful."

"The aim is not so much to push the customer towards social media, per se, but to put the customer in control, so that he gets to choose how he wants to communicate with us."

"Our brand purpose is “Inspiring Smiles Through Delicious Experiences™. Sparkcentral better enables us to leave a positive, lasting impression with our guests and fans. And hopefully a smile too!"

"When we found Sparkcentral, the first thing we loved was the clean and simple user interface. From there we discovered that the platform fit really well with our needs and from a partnership perspective we found it a pleasure to work with the Sparkcentral team."

"As a part of the general support team at DreamHost, I expect my social media team to be able to cover most things and bring them to full resolution. Sparkcentral really allows us to take ownership of issues."

"With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 minutes."