SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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Customer Rating Review Scorebased on 2690 reference ratings
4.7/5.0 (2690)

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Featured Testimonials

  • "When we found Sparkcentral, the first thing we loved was the clean and simple user interface. From there we discovered that the platform fit really well with our needs and from a partnership perspective we found it a pleasure to work with the Sparkcentral team."

    Helen WangSr. Manager, Training & QA

  • "Our brand purpose is “Inspiring Smiles Through Delicious Experiences™. Sparkcentral better enables us to leave a positive, lasting impression with our guests and fans. And hopefully a smile too!"

    Arby's

  • "Since we maintain a unified presence on Twitter, people can share and see stories between all different cities in one place."

    Zach ColeCommunity Manager, Lyft
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Featured Case Studies

  • How WestJet became the first Canadian business to provide 24-hour a day customer service on social media in 2016

    Mike ByromWestJet

  • How Emirates reduced social response times by 90% and tripled outbound volume

    Karen Bell-WrightSenior Vice President, Retail and Contact Centres

  • How Discover Aligned Customer Service and Marketing on Social

    Jess LeeProject Manager Digital Servicing & Customer Experience
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Featured Customer Videos

  • Play Video
    Katie Davies NewellSenior Community Support Manager
  • Play Video
    Keith GuilbaultChief Marketing Officer
  • Play Video
    Jen PalmerDirector - Knowledge Management
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,829,315+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.