SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Customer Service Software

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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  • 17 Testimonials View
  • 6 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 3105 reference ratings
4.7/5.0 (3105)

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Featured Testimonials

  • "The aim is not so much to push the customer towards social media, per se, but to put the customer in control, so that he gets to choose how he …

    Kim Daenen Social Media Manager

  • "Technology and social media play integral parts in how we support our guests. They’re no longer expecting a reply from a brand in 6 to 8 weeks, they expect a …

    Mike Byrom WestJet

  • "Good old fashioned customer service, delivered in a high tech way."

    Jerry Fletcher Digital Support Manager
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Featured Case Studies

  • JetBlue resolves social customer issues in under 10 minutes with Sparkcentral

    Laurie Meacham Manager Customer Commitment

  • Sunrun expands social care to 7 days a week and grows its …

    Helen Wang Sr. Manager, Training & QA

  • WestJet triples agent service requests with Sparkcentral and cuts response times from …

    Mike Byrom WestJet
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Featured Customer Videos

  • Delta Air Lines - Customer Success Story (Jerry Fletcher - Digital Support Manager)
    Play Video
    Jerry Fletcher Digital Support Manager
  • T-Mobile - Customer Success Story (Jen Palmer - Director, Knowledge Management)
    Play Video
    Jen Palmer Director - Knowledge Management
  • Jack in the Box - Customer Success Story (Keith Guilbault - Chief Marketing Officer)
    Play Video
    Keith Guilbault Chief Marketing Officer
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 2,129,522+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.