SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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Customer Rating Review Scorebased on 2728 reference ratings
4.7/5.0 (2728)

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Featured Testimonials

  • "Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now the team can handle triple that amount, thanks to the native workflow of the Sparkcentral platform."

    Jack in the Box

  • "We're very personal about [our tweets.] They have our first names and our customers know we're human beings. When people tweet about us, all these customers who've had a good experience with Buffer will jump in and defend us. And that's powerful."

    Joel GascoigneBuffer

  • "Our brand purpose is “Inspiring Smiles Through Delicious Experiences™. Sparkcentral better enables us to leave a positive, lasting impression with our guests and fans. And hopefully a smile too!"

    Arby's
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Featured Case Studies

  • How WestJet became the first Canadian business to provide 24-hour a day customer service on social media in 2016

    Mike ByromWestJet

  • How Discover Aligned Customer Service and Marketing on Social

    Jess LeeProject Manager Digital Servicing & Customer Experience

  • JetBlue is a US-based airline that was founded in 2000 with the mission of bringing humanity back to air travel

    Laurie MeachamManager Customer Commitment
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Featured Customer Videos

  • Play Video
    Katie Davies NewellSenior Community Support Manager
  • Play Video
    Jen PalmerDirector - Knowledge Management
  • Play Video
    Keith GuilbaultChief Marketing Officer
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,846,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.