SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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  • 17 Testimonials View
  • 6 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 3009 reference ratings
4.7/5.0 (3009)

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Featured Testimonials

  • "We're very personal about [our tweets.] They have our first names and our customers know we're human beings. When people tweet about us, all these customers who've had a good …

    Joel Gascoigne Buffer

  • "Since we maintain a unified presence on Twitter, people can share and see stories between all different cities in one place."

    Zach Cole Community Manager, Lyft

  • "As a part of the general support team at DreamHost, I expect my social media team to be able to cover most things and bring them to full resolution. Sparkcentral …

    Sean Hubbard Tech Support Lead
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Featured Case Studies

  • How Emirates reduced social response times by 90% and tripled outbound volume

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres

  • How Discover Aligned Customer Service and Marketing on Social

    Jess Lee Project Manager Digital Servicing & Customer Experience

  • DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel …

    Sean Hubbard Tech Support Lead
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Featured Customer Videos

  • Delta Air Lines - Customer Success Story (Jerry Fletcher - Digital Support Manager)
    Play Video
    Jerry Fletcher Digital Support Manager
  • T-Mobile - Customer Success Story (Jen Palmer - Director, Knowledge Management)
    Play Video
    Jen Palmer Director - Knowledge Management
  • UberMedia - Customer Success Story (Katie Davies Newell - Senior Community Support Manager)
    Play Video
    Katie Davies Newell Senior Community Support Manager
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,995,369+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.