SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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  • 17 Testimonials View
  • 6 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2973 reference ratings
4.7/5.0 (2973)

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Featured Testimonials

  • "Sparkcentral’s reporting functionality and real-time metrics dashboard have given us an intuitive and simple way to keep a pulse on our social media engagement. This, coupled with Sparkcentral’s powerful workflow …

    Laurie Meacham Manager Customer Commitment

  • "Good old fashioned customer service, delivered in a high tech way."

    Jerry Fletcher Digital Support Manager

  • "With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 …

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres
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Featured Case Studies

  • Sunrun Makes Social A Full-Resolution Service Channel With Sparkcentral

    Helen Wang Sr. Manager, Training & QA

  • JetBlue is a US-based airline that was founded in 2000 with the …

    Laurie Meacham Manager Customer Commitment

  • How WestJet became the first Canadian business to provide 24-hour a day …

    Mike Byrom WestJet
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Featured Customer Videos

  • Jack in the Box - Customer Success Story (Keith Guilbault - Chief Marketing Officer)
    Play Video
    Keith Guilbault Chief Marketing Officer
  • Delta Air Lines - Customer Success Story (Jerry Fletcher - Digital Support Manager)
    Play Video
    Jerry Fletcher Digital Support Manager
  • UberMedia - Customer Success Story (Katie Davies Newell - Senior Community Support Manager)
    Play Video
    Katie Davies Newell Senior Community Support Manager
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,924,618+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.