SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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  • 17 Testimonials View
  • 6 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2932 reference ratings
4.7/5.0 (2932)

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Featured Testimonials

  • "Our primary focus is in humanizing our company with our interactions. Many times, emotion and the 'people' aspect of social media can get lost behind text, logos and computer/mobile displays. …

    Media Temple

  • "Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now …

    Jack in the Box

  • "We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support …

    Karen O’Brien VP of Global Social Media
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Featured Case Studies

  • DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel …

    Sean Hubbard Tech Support Lead

  • How Emirates reduced social response times by 90% and tripled outbound volume

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres

  • How Discover Aligned Customer Service and Marketing on Social

    Jess Lee Project Manager Digital Servicing & Customer Experience
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Featured Customer Videos

  • T-Mobile - Customer Success Story (Jen Palmer - Director, Knowledge Management)
    Play Video
    Jen Palmer Director - Knowledge Management
  • Jack in the Box - Customer Success Story (Keith Guilbault - Chief Marketing Officer)
    Play Video
    Keith Guilbault Chief Marketing Officer
  • Delta Air Lines - Customer Success Story (Jerry Fletcher - Digital Support Manager)
    Play Video
    Jerry Fletcher Digital Support Manager
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.