SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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  • 17 Testimonials View
  • 6 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2956 reference ratings
4.7/5.0 (2956)

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Featured Testimonials

  • "With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 …

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres

  • "After adopting a dedicated social customer service solution, the quality of communication between our marketing and customer support teams drastically improved."

    Jess Lee Project Manager Digital Servicing & Customer Experience

  • "We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support …

    Karen O’Brien VP of Global Social Media
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Featured Case Studies

  • JetBlue is a US-based airline that was founded in 2000 with the …

    Laurie Meacham Manager Customer Commitment

  • How Discover Aligned Customer Service and Marketing on Social

    Jess Lee Project Manager Digital Servicing & Customer Experience

  • DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel …

    Sean Hubbard Tech Support Lead
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Featured Customer Videos

  • UberMedia - Customer Success Story (Katie Davies Newell - Senior Community Support Manager)
    Play Video
    Katie Davies Newell Senior Community Support Manager
  • T-Mobile - Customer Success Story (Jen Palmer - Director, Knowledge Management)
    Play Video
    Jen Palmer Director - Knowledge Management
  • Delta Air Lines - Customer Success Story (Jerry Fletcher - Digital Support Manager)
    Play Video
    Jerry Fletcher Digital Support Manager
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.