SparkCentral

Premium
Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

Show more
Category:
Customer Rating Review Scorebased on 2804 reference ratings
4.7/5.0 (2804)

More from SparkCentral

Featured Testimonials

  • "Our primary focus is in humanizing our company with our interactions. Many times, emotion and the 'people' aspect of social media can get lost behind text, logos and computer/mobile displays. We do our best to make sure our community knows who they are talking to, while also remaining helpful and professional."

    Media Temple

  • "We’ve grown Western Union’s social care requests by 50x in the last three years. In order to handle this increase, we needed the right technology for our team to support customers in 200 countries and across several languages. Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!"

    Karen O’BrienVP of Global Social Media

  • "The aim is not so much to push the customer towards social media, per se, but to put the customer in control, so that he gets to choose how he wants to communicate with us."

    Kim DaenenSocial Media Manager
Load additional Testimonials

Featured Case Studies

  • Sunrun Makes Social A Full-Resolution Service Channel With Sparkcentral

    Helen WangSr. Manager, Training & QA

  • How Emirates reduced social response times by 90% and tripled outbound volume

    Karen Bell-WrightSenior Vice President, Retail and Contact Centres

  • DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral

    Sean HubbardTech Support Lead
Load additional Case Studies

Featured Customer Videos

  • Play Video
    Jen PalmerDirector - Knowledge Management
  • Play Video
    Keith GuilbaultChief Marketing Officer
  • Play Video
    Katie Davies NewellSenior Community Support Manager
Load additional Videos

Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,876,019+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.