SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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  • 17 Testimonials View
  • 6 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 3078 reference ratings
4.7/5.0 (3078)

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Featured Testimonials

  • "The aim is not so much to push the customer towards social media, per se, but to put the customer in control, so that he gets to choose how he …

    Kim Daenen Social Media Manager

  • "By partnering with Sparkcentral, United Airlines is reaffirming its commitment to focus on customer service."

    United

  • "Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now …

    Jack in the Box
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Featured Case Studies

  • Sunrun Makes Social A Full-Resolution Service Channel With Sparkcentral

    Helen Wang Sr. Manager, Training & QA

  • How WestJet became the first Canadian business to provide 24-hour a day …

    Mike Byrom WestJet

  • How Emirates reduced social response times by 90% and tripled outbound volume

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres
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Featured Customer Videos

  • UberMedia - Customer Success Story (Katie Davies Newell - Senior Community Support Manager)
    Play Video
    Katie Davies Newell Senior Community Support Manager
  • Jack in the Box - Customer Success Story (Keith Guilbault - Chief Marketing Officer)
    Play Video
    Keith Guilbault Chief Marketing Officer
  • Delta Air Lines - Customer Success Story (Jerry Fletcher - Digital Support Manager)
    Play Video
    Jerry Fletcher Digital Support Manager
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 2,119,921+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.