SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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Customer Rating Review Scorebased on 2749 reference ratings
4.7/5.0 (2749)

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Featured Testimonials

  • "We're very personal about [our tweets.] They have our first names and our customers know we're human beings. When people tweet about us, all these customers who've had a good experience with Buffer will jump in and defend us. And that's powerful."

    Joel GascoigneBuffer

  • "Technology and social media play integral parts in how we support our guests. They’re no longer expecting a reply from a brand in 6 to 8 weeks, they expect a response within two or three minutes. Using Sparkcentral is huge in terms of accomplishing our objectives of reaching guests and meeting these expectations."

    Mike ByromWestJet

  • "Good old fashioned customer service, delivered in a high tech way."

    Jerry FletcherDigital Support Manager
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Featured Case Studies

  • Sunrun Makes Social A Full-Resolution Service Channel With Sparkcentral

    Helen WangSr. Manager, Training & QA

  • DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral

    Sean HubbardTech Support Lead

  • How Emirates reduced social response times by 90% and tripled outbound volume

    Karen Bell-WrightSenior Vice President, Retail and Contact Centres
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Featured Customer Videos

  • Play Video
    Jen PalmerDirector - Knowledge Management
  • Play Video
    Katie Davies NewellSenior Community Support Manager
  • Play Video
    Jerry FletcherDigital Support Manager
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,853,671+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.