SparkCentral

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Read 17 SparkCentral reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch 4 customer videos to see why companies chose SparkCentral as their Social Media Management

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

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  • 17 Testimonials View
  • 6 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2887 reference ratings
4.7/5.0 (2887)

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Featured Testimonials

  • "Since we maintain a unified presence on Twitter, people can share and see stories between all different cities in one place."

    Zach Cole Community Manager, Lyft

  • "Within the first week of using Sparkcentral, the guest relations team at Jack in the Box was able to double the amount of conversations they were able to handle. Now …

    Jack in the Box

  • "With Sparkcentral, Emirates can prioritize queries to make sure the most immediate needs of travelers are addressed. Within the first day we reduced response times from 5 hours to 30 …

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres
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Featured Case Studies

  • JetBlue is a US-based airline that was founded in 2000 with the …

    Laurie Meacham Manager Customer Commitment

  • How Emirates reduced social response times by 90% and tripled outbound volume

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres

  • How Discover Aligned Customer Service and Marketing on Social

    Jess Lee Project Manager Digital Servicing & Customer Experience
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Featured Customer Videos

  • Jack in the Box - Customer Success Story (Keith Guilbault - Chief Marketing Officer)
    Play Video
    Keith Guilbault Chief Marketing Officer
  • Delta Air Lines - Customer Success Story (Jerry Fletcher - Digital Support Manager)
    Play Video
    Jerry Fletcher Digital Support Manager
  • UberMedia - Customer Success Story (Katie Davies Newell - Senior Community Support Manager)
    Play Video
    Katie Davies Newell Senior Community Support Manager
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Additional SparkCentral Information & Resources

Read SparkCentral Reviews, Testimonials & Customer References from 17 real SparkCentral customers.

Browse SparkCentral Case Studies, Customer Success Stories, & Customer References from 6 businesses that use SparkCentral.

Watch SparkCentral Customer Videos to learn why 4 businesses chose SparkCentral.

FeaturedCustomers has 1,905,299+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.