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6 SparkCentral Case Studies

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  • JetBlue is a US-based airline that was founded in 2000 with the mission of bringing humanity back to air travel

    Laurie MeachamManager Customer Commitment

  • How Discover Aligned Customer Service and Marketing on Social

    Jess LeeProject Manager Digital Servicing & Customer Experience

  • How Emirates reduced social response times by 90% and tripled outbound volume

    Karen Bell-WrightSenior Vice President, Retail and Contact Centres

  • How WestJet became the first Canadian business to provide 24-hour a day customer service on social media in 2016

    Mike ByromWestJet

  • Sunrun Makes Social A Full-Resolution Service Channel With Sparkcentral

    Helen WangSr. Manager, Training & QA

  • DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral

    Sean HubbardTech Support Lead
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