Kirona started back in 2003 with the vision to design, build and deliver market-leading Field Service Management Solutions. Their solutions enable field-based workers to operate much more efficiently and deliver the best possible service to their customers. Kirona has grown to be recognised as the leader in delivering Field Workforce Management Software. They combine innovative software development with an exceptional service organisation to ensure that their technology delivers significant value to every one of their clients.
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
StreetSmart leads the industry with their full suite of mobile workforce management solutions. It all starts with an easy to download mobile device app. Mobile workers can use the app on their phone to track time, get dispatched job information, record job site information on mobile forms and more. Their cloud-based administrative software seamlessly integrates with mobile worker information to provide insights into mobile worker locations, job activities and shift information. Dispatchers can manage jobs with either the StreetSmart software or their familiar Microsoft Office Outlook application. Field managers, operations, and finance can quickly access and analyze field service worker job site data, travel and time sheets from one flexible solution.