Kirona started back in 2003 with the vision to design, build and deliver market-leading Field Service Management Solutions. Their solutions enable field-based workers to operate much more efficiently and deliver the best possible service to their customers. Kirona has grown to be recognised as the leader in delivering Field Workforce Management Software. They combine innovative software development with an exceptional service organisation to ensure that their technology delivers significant value to every one of their clients.
"The system is able to directly allocate works instructions to active gangs on the ground, mitigating the need for inspection and in turn reducing lost time and paper work. The system is integrated through to the council’s front office systems which enables call centre staff to see where jobs are in the process allowing them to give informed responses to repeat calls which in itself has saved repeat visits by busy inspection teams. This is also being rolled out to the Council Web site allowing the same information to be available to residents and users of the services that the council undertake. The support Kirona has provided through development has been first class and enabled all key stakeholders to have their input into the development of the system."
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