"The system is able to directly allocate works instructions to active gangs on the ground, mitigating the need for inspection and in turn reducing lost time and paper work. The system is integrated through to the council’s front office systems which enables call centre staff to see where jobs are in the process allowing them to give informed responses to repeat calls which in itself has saved repeat visits by busy inspection teams. This is also being rolled out to the Council Web site allowing the same information to be available to residents and users of the services that the council undertake. The support Kirona has provided through development has been first class and enabled all key stakeholders to have their input into the development of the system."