We are very happy with the results from our estate management implementation to date and are looking forward to having all our departments fully mobile as part of our wider strategy.

Previously to get this level of information managers would have to visit or ring around 90 field staff, which was time intensive and with other work commitments, often not even possible. Now they have the information to properly plan and react.

Xmbrace DRS has had an immediate impact on our business. Within the first month we noticed customer satisfaction with our repairs service had risen to 77.27%, and then five months later jumped up to 90.7%.

Our customers are happy because they know that if there is a problem it will be fixed very quickly. At Vodafone our customers are at the heart of every new process so anything new has to have a customer benefit. Kirona has helped us to improve our customer experience and improve our efficiency significantly.

If a client specifies they want 2 hour or am/pm slots then this can be easily configured in the system ensuring we meet our SLAs. The person taking the phone call can book the appointment on the phone there and then and within the perimeters set driving up customer satisfaction.

The implementation of Job Manager has helped us to realise the key benefits we set out to achieve. Field staff spend less time travelling and undertaking administration, freeing up time for the core activities that we want them to focus on. Ultimately the introduction of Kirona’s Job Manager has led to a 10- 15% increase in our productivity and greater earning per field worker. We also now have visibility of how our field service is performing in real-time, whereas previously we wouldn’t know if there were any problems until after the event had occurred. Our next step is to expand the use of Job Manager to an additional 180 field workers in the organisation and to use more features of the software such as the electronic timesheets.

Kirona Job Manager was rolled out to 1,280 home support workers within just 4 months, who carry out 2,700,000 essential visits a year. The benefits of doing this electronically means teams no longer have to send 300,000, 10 -15 page first class letters a year, and no longer have to make 400,000 5 minute phone calls advising of changes. This has led to savings in the region of £280,000 per annum from reduced administration overheads.

The level of aborted home visits through forgetfulness has been dramatically reduced. We also have full visibility of the home consultants’ utilisation and efficiency, which ensures our resources and coverage are linked to the needs of the company, giving us a better understanding of potential new business.