The implementation of Job Manager has helped us to realise the key benefits we set out to achieve. Field staff spend less time travelling and undertaking administration, freeing up time for the core activities that we want them to focus on. Ultimately the introduction of Kirona’s Job Manager has led to a 10- 15% increase in our productivity and greater earning per field worker. We also now have visibility of how our field service is performing in real-time, whereas previously we wouldn’t know if there were any problems until after the event had occurred. Our next step is to expand the use of Job Manager to an additional 180 field workers in the organisation and to use more features of the software such as the electronic timesheets.

The level of aborted home visits through forgetfulness has been dramatically reduced. We also have full visibility of the home consultants’ utilisation and efficiency, which ensures our resources and coverage are linked to the needs of the company, giving us a better understanding of potential new business.