"Using custom workflows, the university has recovered $500,000 in reactive maintenance costs and reduced annual space audit completion times to only two weeks; also, they are responding more effectively 25,000 annual reactive maintenance requests and 54,000 annual preventative maintenance maintenance work orders with a combined billing value of $11 million annually. The web-based work request system, furthermore, has reduced the number of service calls logged manually by the FM department from 53% in 2012 to 26% in 2013."