"Self-service is prominently available 24/7 on our homepage. Customers can place their requests around the clock which has increased customer satisfaction. We are able to continuously optimise the bot ourselves, which further increases CSAT scores and efficiency."
"The 24-hour self-service relieves both our telephone support and our back office. The dialog-oriented structure of the bot ensures that customers enter their data step-by-step and can thus be forwarded to further processing in a very well-structured way."
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
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