“The web portal is easy to use and allows for ease of quoting and billing. The mobile app allows my techs to check in and out without having to find a land-line somewhere in the store. Payment has been fast and without issue.”
“SMS Assist has an amazing support staff that is knowledgeable, courteous and a pleasure to work with. They are always fast to resolve any issues that may arise. Payments are always in full and on time, which is always a great advantage in business today."
“If there are ever any issues or discrepancies, SMS is a phone call or email away, and they will research, listen and resolve the issue in a timely manner.”
“When aspiring for greatness, it’s sometimes easy to lose our integrity in business. SMS Assist has always been able to look outside the box for both the customers’ and contractors’ best interest. The call center is one of the best in the industry, followed by some of the top account managers around.”
“Efficiency, cutting-edge technology, excellent support, and above all respect: These are the building blocks that SMS Assist has put into place for customers and their contractors.”
“We have almost doubled our workload in a short amount of time. SMS Assist by far has the most down-to-earth office staff and easy-to-use-portal. The ease of the portal saves us time and money.”
“The SMS web portal is extremely easy to access and use, providing a strong vehicle by which to monitor and manage work detail. Building Air Services is able to access various reports and status updates, as well as monitor specific work locations and communicate in real time with the SMS team. They also provide a mobile app which only amplifies Building Air Service’s ease of access to all client information in an up-to-date fashion. Again, in addition to these quality means of workload management and communication, direct verbal and written communication with all SMS team members ranks as outstanding.”
“We’ve been working with SMS for over 4 months now and have had nothing but efficient and exemplary service. They are always available to take our calls and handle any situation at hand in an immediate manner. Not only are their Customer Services Representations prompt, they are also very friendly and a pleasure to work with.”
“As SMS adds more clients, we steadily receive more work. All the while, SMS continues to develop new, innovative technologies to increase both parties’ efficiency levels and reduce operating costs like their iPad app and online portal. Our relationship with SMS has given us the opportunity to expand our coverage area and service capabilities to better service all of our customers.”
“We have worked with SMS for close to 2 years. We have found that they are quick to resolve issues and pay in a timely manner.”
“The SMS Assist system portal our team utilizes on the Web is simple to use. The simplification helps our dispatch team scan the page and see when we have notes, emails, updates and other information coming our way on calls we are running. This easy navigation from one page allows quick access to multiple calls on one screen. Less than three clicks and we are where we need to be to look at call information. That means less frustration and more efficiency. Issues or discrepancies can be resolved on calls much quicker working with the SMS Assist system that is simple to operate and navigate through.”
“The Web portal is easy to navigate, creating less time on the phones, quicker updates and less time waiting on quotes. We value SMS and look forward to continued work and growth with them in the future.”
“SMS’ technology helps to lower my costs by reducing the need for a large back-end accounting team as I can always count on my check being on time and accurate. I am able to maintain a lean and efficient company, focus on completing my services on time, and let SMS Assist handle the rest. SMS’ friendly team is available 24 hours a day and able to quickly answer any questions that I might have. Their affiliate portal program and mobile app add to the experience and give me more control over my business and crews than ever before!”
“Their technology is efficient and user friendly. It has kept our company organized and has made our process a lot easier.”
”We’ve worked with SMS Assist for close to 10 years, and they have been an integral part of our success in California.”
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