25 SMS Assist Testimonials

“We’ve been working with SMS for over 4 months now and have had nothing but efficient and exemplary service. They are always available to take our calls and handle any situation at hand in an immediate manner. Not only are their Customer Services Representations prompt, they are also very friendly and a pleasure to work with.”

“Our business has more than doubled as result of the new customers SMS has referred to our organization. We have worked with SMS Assist for many years and also highly commend their reliability and excellent customer support services. One of the highlights of working with SMS Assist has been the ability to leverage the personal relationships that their Lead Operations Managers have with affiliates. This has allowed us to give and receive invaluable feedback on how our company is portrayed. Communications from SMS’ Lead Operations Manager are always professional and Managers are quick to respond with knowledge and clarity.”

“We have almost doubled our workload in a short amount of time. SMS Assist by far has the most down-to-earth office staff and easy-to-use-portal. The ease of the portal saves us time and money.”

”We’ve worked with SMS Assist for close to 10 years, and they have been an integral part of our success in California.”

“SMS has allowed us the ability to grow in markets and regions at a rapid pace.”

“Simply put, four years ago, I received that call in a one-room office, in one state. Today I am writing this letter with a smile on my face. We have grown into 6 offices and have tripled the number of employees. We have a thriving office in Kentucky and are expanding into two additional states this year, all due to that phone call from Seth four years ago.”

“SMS Assist has been one of the best companies we have ever worked for. They are a company that is giving us more and more business.”

“SMS has good relations with their affiliates. I feel grateful to be a part of SMS.”

“SMS Assist helped me pick up new contracts with well-named companies to provide floor care services. Their portal site is easy to use, I can schedule and reschedule my services using this site, check to see if I have been paid for services that have been completed and upload my before and after pictures of my work.”

“We have been with SMS Assist for a few years now and have enjoyed the ease of use that SMS Assist provides. They have truly taken the extra mile to assure not only the customer is up to date, but also to keep the affiliate free from stress. I can sit back and manage my work flow by simply picking up my smartphone.”

“The SMS portal is absolutely essential for our current workflow. We literally use the portal for everything from printing work orders to offering support to our billing department when they need to see the status of a pending check. We appreciate the easy-to-navigate style and the simple layout. I can’t say enough nice things about our Operations Manager, Elizabeth. She provides support when most needed, is straightforward and is willing to help us around the clock. We value SMS and look forward to working with you guys for many more years.”

"With the implementation of the SMS platform, we’ve seen improvements and efficiencies on many fronts. With real-time information, we can be proactive and we can look to the future. We know what our costs are going to be and we have a good plan of how we’re going to drive down costs in the future."

"After the implementation of the SMS platform and maintenance solution, we’ve experienced many improvements and efficiencies across our business. From the integrated technology platform to the operational call center and vendor management teams, the entire SMS solution has allowed us to rapidly drive down our total costs of ownership ."