“I have shifted more to process-related issues as a result of being more involved with Smartsheet, instead of focusing only on project management. Smartsheet has helped elevate us to think through Crain as a whole, our processes, and how we’re going to work efficiently.”

"One of the big problems was that the organization didn’t have standardized methodologies. The way we managed projects was more informal. We had a lot of initiatives, but didn’t have a plan or goals. Because we were increasing the number of projects we were managing, we needed a solution that …