“Our partnership with Simplr ensures that we can keep costs low without sacrificing customer experience.”

"With Simplr's AI, in conjunction with its high quality Simplr Specialists, I knew that they would help us answer tickets and also improve on those answers. It was such a relief to me to know, 'wow! I have a partner who's not only going to help do the work we …

“That’s been great to have that communication between my team and the Simplr team they’ve been really receptive so that’s been good.”

“Our goal for customer experience at Mack Weldon is to walk the walk. As our brand recognition grows we don’t want to just be seen as a company that’s really great, but when you interact with us, we are really great. We want to avoid the trap that a lot …

“Honestly, if I put a Simplr Specialist’s response next to a [Paula’s Choice] consultant’s response I couldn’t tell the difference. I think they’re really great.”

“Simplr was the perfect fit when I needed immediate help due to a volume spike. The team is extremely professional, knowledgeable and always looking for ways to be a bigger help.”

"Simplr jumping on board and assisting with our chat and email volume has been a blessing. It has truly been an incredible experience."

“Like many companies, we were moving employees to work from home during the COVID-19 pandemic. Simplr was able to step in to help assist with email customer service for a major retailer, helping to ensure we continued to hit SLAs.”

“[Simplr was] very receptive to feedback. Our first week working with Simplr, I was speaking with them for hours every day, providing feedback on what improvements we could make and also pointing out what was working really well.”