21 Simplr Testimonials

“Our goal for customer experience at Mack Weldon is to walk the walk. As our brand recognition grows we don’t want to just be seen as a company that’s really great, but when you interact with us, we are really great. We want to avoid the trap that a lot of companies get into where customers get attracted to a brand and get excited, but then get let down with not great service when they hit the site.”

“Outsourcing something that’s so close to your brand is always going to make you nervous, but outsourcing provides flexibility that a small company like ours just doesn’t have.”

“[Simplr] frees up more time so that I can focus more on marketing, on creating content, on actually doing trade shows, things that are more important to increase the revenue overall of the business.”

“Simplr was the perfect fit when I needed immediate help due to a volume spike. The team is extremely professional, knowledgeable and always looking for ways to be a bigger help.”

"Simplr jumping on board and assisting with our chat and email volume has been a blessing. It has truly been an incredible experience."

“Our partnership with Simplr ensures that we can keep costs low without sacrificing customer experience.”

“That’s been great to have that communication between my team and the Simplr team they’ve been really receptive so that’s been good.”

“Like many companies, we were moving employees to work from home during the COVID-19 pandemic. Simplr was able to step in to help assist with email customer service for a major retailer, helping to ensure we continued to hit SLAs.”

“[Simplr was] very receptive to feedback. Our first week working with Simplr, I was speaking with them for hours every day, providing feedback on what improvements we could make and also pointing out what was working really well.”