21 Simplr Testimonials

"Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way."

“Like many companies, we were moving employees to work from home during the COVID-19 pandemic. Simplr was able to step in to help assist with email customer service for a major retailer, helping to ensure we continued to hit SLAs.”

"My customer base - the Millennial generation - needs everything ASAP. Having Simplr there to answer 24/7, and get them the response that they need in a fast, timely manner is just crucial for us to make sure that we keep our customers happy."

“Honestly, if I put a Simplr Specialist’s response next to a [Paula’s Choice] consultant’s response I couldn’t tell the difference. I think they’re really great.”

“Simplr was the perfect fit when I needed immediate help due to a volume spike. The team is extremely professional, knowledgeable and always looking for ways to be a bigger help.”

"Simplr jumping on board and assisting with our chat and email volume has been a blessing. It has truly been an incredible experience."

“Our partnership with Simplr ensures that we can keep costs low without sacrificing customer experience.”

“That’s been great to have that communication between my team and the Simplr team they’ve been really receptive so that’s been good.”

“[Simplr was] very receptive to feedback. Our first week working with Simplr, I was speaking with them for hours every day, providing feedback on what improvements we could make and also pointing out what was working really well.”