21 Simplr Testimonials

“Like many companies, we were moving employees to work from home during the COVID-19 pandemic. Simplr was able to step in to help assist with email customer service for a major retailer, helping to ensure we continued to hit SLAs.”

“[Simplr was] very receptive to feedback. Our first week working with Simplr, I was speaking with them for hours every day, providing feedback on what improvements we could make and also pointing out what was working really well.”

"One of the great things about working with Simplr is that we can offer our customers off-hours coverage without impacting our internal staff. We know that Simplr is going to be there for extended hours into the evenings and on holidays responding to our customers."

"Ultimately, good customer service in the music merchant business is just making sure you focus on finding the answer as quickly as possible."

"Simplr has offered us some great customer service insights from their experience... that's one of those priceless things you just don't get if you're not working with a great partner."

"My customer base - the Millennial generation - needs everything ASAP. Having Simplr there to answer 24/7, and get them the response that they need in a fast, timely manner is just crucial for us to make sure that we keep our customers happy."

"We engage with customers on a very large scale, across multiple channels. A lot of times, we have customers asking us more questions on one platform versus the other. Simplr can really help help us bridge that gap between the multi channel approach."

"With Simplr's AI, in conjunction with its high quality Simplr Specialists, I knew that they would help us answer tickets and also improve on those answers. It was such a relief to me to know, 'wow! I have a partner who's not only going to help do the work we ask them to they're gonna improve that work. They're going to be able to raise quality on their own and in conjunction with us."

“Using Simplr has built up a better trust with our customers and allowed our volume to increase.”

“[Simplr] frees up more time so that I can focus more on marketing, on creating content, on actually doing trade shows, things that are more important to increase the revenue overall of the business.”

“2017 was an amazing year for CAVA. As we saw this growth happening — we knew that we need(ed) to find the right types of scalable solutions to help ensure the customer experience remained unchanged and the Simplr team was a great partner throughout this!”

"Using Simplr freed up 10 hours a week - now we can focus more on high-level initiatives like strategic planning, future growth, adding products to our catalog, customer and client engagement and giving back."

“Outsourcing something that’s so close to your brand is always going to make you nervous, but outsourcing provides flexibility that a small company like ours just doesn’t have.”

"Our main goals are response time and quality of customer interaction. Working with Simplr helped in such a tremendous way."

“The speed of launch with Simplr was amazing. We really needed Simplr’s help like three months before we found them, so we needed it as fast as possible. Traditional third-party contact centers I’ve worked with have needed weeks and sometimes months to hire, train, and get all those folks up to speed. So for Simplr to get up and running in barely a week and start taking tickets was incredible to see.”