Simplr is a customer service outsourcing company offering top-notch, flexible and affordable customer service solutions without the sneaky practices of the old school BPOs/offshore call centers. Their mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Their network of work-at-home specialists are bolstered by machine learning to deliver a quick and empathetic customer experience.
“Our goal for customer experience at Mack Weldon is to walk the walk. As our brand recognition grows we don’t want to just be seen as a company that’s really great, but when you interact with us, we are really great. We want to avoid the trap that a lot of companies get into where customers get attracted to a brand and get excited, but then get let down with not great service when they hit the site.”
“Like many companies, we were moving employees to work from home during the COVID-19 pandemic. Simplr was able to step in to help assist with email customer service for a major retailer, helping to ensure we continued to hit SLAs.”
"We engage with customers on a very large scale, across multiple channels. A lot of times, we have customers asking us more questions on one platform versus the other. Simplr can really help help us bridge that gap between the multi channel approach."
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