79 Signifyd Testimonials

"Because of our high AOV, we were being extremely conservative and our fraud controls were so oppressive that many of our legitimate customers were being wrongly denied. With Signifyd’s Guaranteed Fraud Protection, we have been able to open up our sales funnel – increasing approval rates and preserving customer experience all the way through checkout."

"Signifyd has a very smart technology that can detect fraud accurately. Besides the technology, the team at Signifyd is super engaged all the time and is always looking for ways to improve and help your business. As a customer, we get access to their rich dashboard which can be used to look into specific cases as well as overall trends. Bottom line – great technology, great people, super transparent."

"What I really like about Signifyd is that you’re moving from an uncertain amount of risk to a very controllable amount of risk. We’re trying to operate a sustainable business. In one month, if we were careless with screening, we could have $20,000 or $30,000 in chargebacks. That could kill our cash flow and set us back for months."

"We've been able to reduce thousands of dollars in operational costs. Signifyd cuts down any research time and integrates directly with my shipping provider to automate the entire process."

"The claims process is so simple with Signifyd. We upload our chargeback notice and tracking number and we’re automatically paid out to our bank account."

"Since using Signifyd, we've added thousands of dollars in revenue we would normally have declined. They're approving what we considered our riskiest orders, and we've been able to open up many new international countries as well."

“I highly recommend the service especially if you have a fulfillment center and sophisticated back-end technology. To be manually handling any order is just a waste of time. Automating and ensuring that orders are guaranteed and that you won’t get chargebacks is a really big help.”

"Working with (Signifyd) gives us peace of mind and it also just helps us do our job better because we no longer have to worry fraud. We don’t need to lose time or money on bad orders and we can spend more time focused on good orders, processing things correctly and moving the business ahead – the way it should be done."

"We love the service. It really saves us money. We love how they built great software so that it’s automatic and not all manual. The service level’s been fantastic. Very responsive."

"I recommend using it for the peace of mind. Even if it costs us a little extra, we need to realize what is at stake here: You’re going to frustrate customers, you’re going to frustrate the business owner and you’re going to frustrate the person who has to go through the process of reviewing orders. Regardless of which fraud prevention tool you use, think about the time you’re spending. Is it worth it if you still get chargebacks."

"I think this is the first time I’ve seen something that truly protects the merchant in all areas whereas before it was just the merchant fending for themselves. He says he’s also accepted that as an online retailer fraud will forever be a fact of life. You have to be willing to just deal with it. You are going to get hit with it. I had somebody the other day ask me about Signifyd. I was explaining to him what we gained from it and I think he’s already looking into using them too."

"If you care about your business and you’re starting to grow, Signifyd is definitely necessary. There’s so much that is affected by chargebacks, including your processing rate, and there are so many little hiccups that can derail your shipping when you’re growing. This is just something that will give you ease of mind. It becomes something that just happens and you don’t even have to think about it anymore."

"We’re still going to get hit with those fraudulent purchases but not filling those orders is what we were really watching for. And that’s the reason that we reached out to Signifyd."

"Trying to make sure I’m soft enough and do it with an understanding point of view. So the customer isn’t put off and wants to return it or be done with it. But I’m still making sure we’re not letting people attempting fraud through, even though we have Signifyd."

"There’s so much work to do, so many markets to explore, and so many new styles to consider. We’re grateful for everything that has led us to this point, but the truth is – on a global scale – we’re just getting started."