29 Shopmonkey Testimonials

"If they wanted to go for the system, they went to the dealer or one of those big corporate shops. We were trying to mix the personal relationship with a leading system."

“I used to have to sort through 200 reports and spend too much time digging for the information that I needed. Shopmonkey’s reporting dashboard makes it easy for me to analyze data with the click of a button.”

“Shopmonkey's integration with QuickBooks is so seamless. When I go in to reconcile the books, everything is pre-populated from Shopmonkey.”

“It’s great because we can dive into each other's locations, and help out with appointment taking, inventory, customer communications. It’s nice to keep it all together.”

“In today’s social media driven culture, customer reviews are king. Shops that can get the most positive reviews will win the most new customers.”

"Eliminating paper and pen from my business has been huge I can spin up a digital estimate so quickly, send it off to the customer via text or email, and have them authorize from wherever they are on any device. The two-way texting is key because it’s so simple for people."

“I would recommend Shopmonkey to other shops for all the reasons why we love it. The communication with the customers, the ease of being able to put information between labor and parts. As well as how professional it looks.”

“I would tell another ATD user to get on board with Shopmonkey, and their parts procurement feature. It makes everybody's life easier. It's much more efficient, quicker, and makes a service advisor's job much more straightforward.”

“Our no-shows have been slashed by 90% with the automated appointment reminders. We’ve also boosted the rate at which customers approve upsell recommendations by 75% since they can just glance at their phone and instantly approve.”

"Shopmonkey saved us for sure. I don’t want to think about what would have happened without it. Shopmonkey alleviated problems we didn’t even know we had."

"Shopmonkey helps us organize in such a way that we don't lose profitability. Before Shopmonkey, our business was a mess - our inventory, our parts department, employees' hours - everything was manual. Now everything is up-to-date and clear and saves us time."

“Shopmonkey E-Signatures causes our customers to read our estimate footer a little more carefully, as a signature is more binding in their mind. Keeps us all on the same page.”

“Shopmonkey Capital is one flat fee, so it’s cheaper than a credit card. With Shopmonkey Capital, you have that money there, and if you need it, you can use it.”

"Shopmonkey helps us to keep everyone in the know even when something unexpected happens that complicates or delays a job. If a customer calls in for a status update, anyone in the shop can simply pull up the work order and check the tags on it to give the customer accurate information."

“This software is the opposite of ‘"clunky.’" I love how you can customize the workflow based on your own shop's processes.”