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"If they wanted to go for the system, they went to the dealer or one of those big corporate shops. We were trying to mix the personal relationship with a leading system."
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"The Shopmonkey mobile app has completely changed the efficiency of our work process. All of our techs know where each car is in the process at every given second.”
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“This software is the opposite of ‘"clunky.’" I love how you can customize the workflow based on your own shop's processes.”
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“In today’s social media driven culture, customer reviews are king. Shops that can get the most positive reviews will win the most new customers.”
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"With Shopmonkey, we have been able to grow the shop by 20% in gross sales since implementing it in the shop.”
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“Shopmonkey has really changed the amount of work we can do, I can’t stress that enough."
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“Shopmonkey's integration with QuickBooks is so seamless. When I go in to reconcile the books, everything is pre-populated from Shopmonkey.”
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“Shopmonkey E-Signatures causes our customers to read our estimate footer a little more carefully, as a signature is more binding in their mind. Keeps us all on the same page.”
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"Shopmonkey helps us organize in such a way that we don't lose profitability. Before Shopmonkey, our business was a mess - our inventory, our parts department, employees' hours - everything was manual. Now everything is up-to-date and clear and saves us time."
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“It’s great because we can dive into each other's locations, and help out with appointment taking, inventory, customer communications. It’s nice to keep it all together.”
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“Our no-shows have been slashed by 90% with the automated appointment reminders. We’ve also boosted the rate at which customers approve upsell recommendations by 75% since they can just glance at their phone and instantly approve.”
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"Keeping track of 20 cars in one day can be very stressful. With Shopmonkey we can categorize what's going on with each vehicle."
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“We’ve used a lot of shop management systems in the past. After researching numerous solutions, we really fell in love with what Shopmonkey has to offer. It’s a one-stop shop for us."
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“When we first showed Shopmonkey to our CPA, he was literally exclaiming joy. They could see all of our sales numbers, tire sales, [and] merchant fees. Everything that we had to find separately in the past was right there.”
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"Eliminating paper and pen from my business has been huge I can spin up a digital estimate so quickly, send it off to the customer via text or email, and have them authorize from wherever they are on any device. The two-way texting is key because it’s so simple for …