"The Local Government Association (LGA) contracted Shine to provide a video interview platform for the national graduate development programme (ngdp) which is local government’s flagship graduate scheme. The programme receives over 2,700 applicants annually, so it’s really important for the validity of the programme that we employ high quality platforms that are user friendly and offer an excellent candidate experience. This is the first year that the LGA has worked with Shine and the process was seamless from the beginning to end. Shine team members were allocated to our project, which meant communication was clear and straightforward. As we worked to tight deadlines, the team were always on hand to answer our questions and support to our candidates. We found the platform itself to be very user friendly and Shine was able to deliver training to external assessors through an online session, which we found very useful. We had positive feedback from our candidates regarding the ease of use of the platform. We were also pleased to hear that the Shine team’s response rate to candidate queries was very fast and they often went that extra mile to help."