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Shelf

Read 4 Shelf reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Shelf as their Knowledge Management Software

Shelf is a modern knowledge management platform that leverages Generative AI and a SaaS infrastructure to optimize organizational knowledge, ensure accuracy, and deliver the right answers to agents, chatbots, and customers. By decluttering and organizi...

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  • 4 Testimonials View
  • 13 Case Studies View
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4Testimonials

  • FCR was sitting at 83%, and we are now around 90%, which means the customer is getting the correct answer on the first call. This KPI improvement is clearly correlated …

    Petri Koivunen Head of Operations Development in the Nordics

  • I have been using Shelf for a long time and I am extremely impressed… The product greatly reduces time and improves efficiency because there is no confusion about outdated or …

    Vincent Lee

  • Shelf has provided us with a best-in-class solution to our knowledge needs. Shelf is easy to use for both our advisors and administrators, and we’ve seen improvements in a number …

    Brandon Dudley
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13 Case Studies

  • a home and security leader cuts agent turnover 16% and lifts refund …

  • Lowell reduces handling time by 25% with Shelf

  • Global Coffee Brand boosts first contact resolution to 95% with Shelf

12 more case studies currently locked

Additional Shelf Information & Resources

Read Shelf Reviews, Testimonials & Customer References from 4 real Shelf customers.

Browse Shelf Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Shelf.

FeaturedCustomers has 2,123,313+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.