17 SessionCam Testimonials

"SessionCam hit the sweet spot when it came to tackling our challenges and getting the functionality we needed."

"Using session replay, together with high-value recommendations from the Customer Struggle Score, we are able to see why a customer dropped-off the page before completing an application form."

"SessionCam is a great way to see what obstacles users encounter so that we can reduce visitor drop-off and get visitors to the results page, from where they can review their options and click through to purchase the product that’s right for them."

"Users were double-clicking a payment button which was causing some sessions to break. It was thanks to SessionCam that we were able to identify this."

"SessionCam had paid for itself within the first few months. It identified issues that we wouldn’t have otherwise found from Google Analytics alone."

"Being able to filter down and watch a sample of sessions to find the reason for struggles and drop-offs has taken away some of the guesswork and given me greater insight than we could have got from Google Analytics alone."

"SessionCam don’t just see where people fall out of the funnel, but why they fall out. So it makes perfect sense to get them to analyze our data and provide a list of recommendations."

"As Fleximize has grown and developed as a company, the team’s use of SessionCam has changed accordingly, with different tools enabling them to quickly find ways of tackling various UX challenges."

"SessionCam is fantastic. It’s a robust resource for testing and improving the customer journey. You’re not relying on a third party’s opinion; you’re seeing each customer’s reality."

"SessionCam has helped Joules understand issues, allowed them to formulate the business case and priority for getting them fixed and then implement the necessary changes."

"SessionCam allows us to bring the time spent identifying and confirming bugs down to a matter of minutes. It provides us with answers to our questions, including ones we never thought to ask, helps us identify functionality issues and enhances the overall user experience."

"By watching accurate and reliable recordings through SessionCam, we were able to identify the scenario that was causing issues with progressing through the accordion checkout flow."

"It really has helped with prioritising and identifying issues, along with providing hard facts and data for us to present in business cases. I would recommend SessionCam to anyone."

"We get a fast response through SessionCam’s online chat system every time we use it. Staff go the extra mile in providing helpful guidance and links to information we may find useful."

"SessionCam helps us to compete effectively against bigger brands with deeper pockets. It lets us make the best use of the traffic that comes to our website, regardless of platform."