Serviceware Testimonials

“In the past we had several files on each table which were busily browsed through. On average every employee accesses the knowledge database 30-40 times a day. With Serviceware Knowledge they find the answers to most questions themselves. And what is most important: they find them immediately. Because knowledge management always has time."

"Serviceware Integrator quickly proved to be a favorite in our search for a suitable solution. Since we already work with Serviceware's knowledge platform, the integration was quick and uncomplicated: existing content could continue to be used in a familiar structure and our agents were already familiar with the basic elements of the solution. The reading of defined fields eliminates unnecessary manual searches. This allows us to further increase service quality while working more efficiently."