“Putting the power of IT at the hands of the user was a big positive for us. But what’s really great was that when the system was rolled out, even with a completely new set of users, there was little to no learning time required for them to begin utilizing. …

“ServiceNow is now our single serviceintegration platform, spanning our world from the demand to the supply side: Starting with a onestop-shop portal, myIT, built on the content management system of ServiceNow, to the IT service management processes. With this approach we’ve been able to efficiently coordinate and broker all IT …