Serviceaide is the intelligent IT Service Management company that stands out from the crowd with the innovative and practical application of AI. With continued evolution in ITSM Serviceaide helps a growing portfolio of global clients solve chronic problems and better deploy talent and resources. By implementing Serviceaide’s cost-effective and easy to administer ITSM platform, complete with an advanced new virtual agent, Luma, reassignments, mean time to resolution, and ticket costs may be reduced by more than 30%.
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
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