Serviceaide is the intelligent IT Service Management company that stands out from the crowd with the innovative and practical application of AI. With continued evolution in ITSM Serviceaide helps a growing portfolio of global clients solve chronic problems and better deploy talent and resources. By implementing Serviceaide’s cost-effective and easy to administer ITSM platform, complete with an advanced new virtual agent, Luma, reassignments, mean time to resolution, and ticket costs may be reduced by more than 30%.
“Initially focused on IT services, the project is now gearing up for a second phase, expanding its role in the service component of the sanitation company. Previously, service calls targeted towards facilities or compliance were all carried out via email and without monitoring. Today we have a much more accurate view of indicators and SLAs.”






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