Serviceaide Testimonials

“We chose ISM because it is a tool that meets the company’s current expectations and will enable upgrading to meet future demands, such as the monitoring of IoEE, the Internet of Elevators and Escalators.”

“We took over the operation of Service Desk of Atlas Schindler in 2017 and during the first month we used the client's tool. We realized that after the migration to Serviceaide, it was necessary to redesign the call recording process and align the team to the best practices of the ITIL methodology. In addition, with ISM, we began to receive automated daily performance reports of the operation, allowing us to visualize opportunities for improvement at specific points."