"With LiveOps Chat & Email, we have a sophisticated system that prioritizes and directs incoming emails to the right agent, shows histories, provides template responses and real-time reporting. It is easy-to-use, has dramatically improved response times and streamlined the sales cycle."
"Moving to a remote, on-demand contact center model just made sense from a business perspective. We could gain tremendous business flexibility and innovative contact center functionality – while reducing facility costs and retaining top employees."