OVERALL CUSTOMER
REFERENCE RATING
4.8
"From my perspective, having Serenova™ to queue, manage and report on email and text communications ha..."
Gay Reed-Barrance
Contact Center Manager
"The Serenova platform enabled us to expand our contact center to leverage over 500 distributed agents..."
Tory Rutledge
Chief Operating Officer
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"LiveOps Chat & Email has helped us eliminate lost orders and allowed us to cut costs. We have reduced..."
Jessica Seamark
Brand's National Customer Services Manager, Fonterra
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"With LiveOps Chat & Email, we have a sophisticated system that prioritizes and directs incoming email..."
Alan Moscrop
Customer Service Manager
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"Our primary objective was to find a scalable, robust and secure platform. We wanted to ensure that wh..."
Bill Wilkins
CIO
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"Reading about Unify’s experience gave me real confidence in them as a potential provider. We also lov..."
Dave Whitehouse
Infrastructure Manager
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"For LesConcierges, having a multichannel cloud contact center solution that is truly global is essent..."
Matt Clemenson
Chief Technology Officer
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"Moving to a remote, on-demand contact center model just made sense from a business perspective. We co..."
Matthew Wise
Senior Director of External Customers, West Marine
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"The issues we were having meant we couldn’t run our contact centre how we wanted to. It just wasn’t d..."
Lucy Balmer
Head of Contact Centres
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"LiveOps Chat & Email speeds up response time by 500% and dramatically reduces agent time and email vo..."
Parcelforce worldwide
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"It takes just a few minutes to promote product offers to our agents and receive orders immediately ba..."
Joanna McDermott
Customer Service Supervisor
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"The automated message handling of LiveOps Social means a quicker response when problems occur, meanin..."
Martyn Miller
Manager of Welfare, Dispatch, Noise Control Management and Manned Services Help Desks
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"An implementation of this kind, taking into account all of the components would usually take around 6..."
Martin Deaker
Project Manager
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"We saw this as the key cornerstone for providing a better customer experience. Our previous solution..."
John Booton
Head of Technical Operations
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"The depth and breadth of the Serenova and its robust customer interactions features, allow us to prov..."
Tom Hammon
Executive Vice President
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"Serenova provides us with the analytical tools and data to understand what is happening to sales in r..."
Lynn McKenna
Sr. Vice President
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Testimonials & Customer References of individual Serenova customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Serenova is the right business software or service for your company.

We monitor all 17 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.