"We spent the first half of 2018 working to improve the technical aspects of our plugins and largely ignored the user experience. It was high time to see our solution through the eyes of our users. We’ve increased our Net Promoter Score from 27 to nearly 50 in just 6 …
"NPS gives me great insights about how this customer’s experience has been and what are they looking for. Once I have a good understanding of their story, I manually reach out with a personal message to see how we can improve their experience."
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