"SAP Customer Experience solutions are pivotal to our digital-first, insight-driven strategy. They help us gain a 360-degree view of our B2B customers, streamline order management processes, deliver self-service portals, use analytics for actionable insights, and integrate with our other systems."
“SAP Enterprise Support accelerated our digital transformation to SAP S/4HANA, greatly cutting training costs. SAP Customer Experience solutions, which are used by 2,000 people and support more than 3,000 opportunities weekly, benefited from extensive technical and performance monitoring, with analysis of business partner integration.”
"We were all set – back on track – with a roadmap, bright eyes and bushy tailed to deliver the dream to the business. We had delivered Employee Central, PMGM and Recruitment to the business – set up workflows, ability to manage aspects of personal data, performance and replaced our ATS to support the recruitment activity. We were integrated with payroll and had started the change journey. In reality it was an HRIS with functionality to deliver one source of the truth about our employee base, enable managers to manage team activities online, employees to take ownership of their own personal details."
“Surgutneftegas is an innovative company. It is important not to delay modernization. Using the latest technologies opens new opportunities for development and brings considerable savings.”
"Month-end financial closing is a cumbersome process that now takes several days. With SAP HANA, we could close every day if we wanted to."
"In the days ahead, we plan to make the reports more user friendly by releasing them without delay to meet our users’ needs and then adapting the reports based on feedback from on-site users."
“We listen to our employees and use their feedback to make reports more user-friendly and add more functions. User satisfaction is growing, and the number of users is increasing by word of mouth.”
"It is a great fit for our international market with features like multicurrency support, and its open architecture made it straightforward to interface with our legacy merchandise management application during our transition period."
“To keep the momentum going through 2015 and into 2106 we will continue to aggressively expand our store network throughout the UK and further engage with our consumers through comprehensive TV advertising campaigns and strong in-store and online marketing activity.”
“The customization options and extensibility of SAP Hybris Commerce were major contributing factors in enabling us to develop our order fulfillment services and really set us apart, specifically the 30-minute click-and-collect and the 90-minute delivery services.”
"Contemporary, Relevant, and Provocative."
"From the engagement of CSI on the requirements, we probably nailed the solution in 4-6 weeks."
“It’s my experience, if you’re able to do that in a simple manner, then you will succeed. If you do it too complicated, then you won’t succeed. So I think simplicity and the way we do optimal analytics, they go hand in hand.”
“The main benefit that we have is actually taking away the […] black box element of what we are doing with our […] sales reps in the field, and to actually help them to plan better, to execute better in front of the customers, to make sure they’re seeing the right customers, and to give us that transparency over the activities that we do and the results that that delivers.”
"In our first year using SAP InfiniteInsight, we realized a 300% uplift in targeting accuracy."
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