"The customer service is very attentive and works relentlessly to correct any issue."
"It’s about a community of thought leaders who share best practices and advice aimed at making its members more successful. That alone is worth the cost of the product."
"Rhythm will help me make sure that everyone on the team is following our sales process through the full deal cycle. We do that now for prospecting - our outbound reps are held responsible for following their Cadence steps because we know they work. Scaling that across our AEs working open deals will have a huge impact on our time to close and win rates."
"Traditionally our sales teams would follow up within 1-2 business days. With Drift, we are able to engage with our prospects immediately, and this is a game-changer for our global sales teams."
"Because we have five different regions who all had their own setups, when I first came in and asked for a pipeline, I got different spreadsheets with different tables and different numbers from multiple people. There was no way I could have done anything with it."
"Having Rhythm use machine learning to tell sellers the steps that they need to focus on first, it’s been a game changer already."
"To quantify how much training I was doing before we used Salesloft — it was literally all of my day."
"We’ve got so many more early career professionals coming to this type of job. And actually they want to be in charge of their career and their success."
"It’s important for us to constantly look at testing those cadences. And you can do that within Salesloft to see what your success is."
"Before, it would take [sellers] 3 hours to do ten emails. Now, they can do about 40 emails in 3 hours – with additional personalization."
"Before we even launched the product, we talked to the sales support team [and asked] ‘What are you spending your most time on answering in the general inbox? How can we make this entire experience more efficient for you?"
"What elevated the idea of Drift was the trend of more and more customers looking for self-service and our live chat volume going up."
"Drift is helping us reimagine what we’re currently doing on our website outside of sales and finding other areas and avenues to make the customer happy."
"We’ve gone through extensive working sessions with our support team to ensure that the topics we have set up for AI account for what people are asking for over email today. We’re constantly using the Drift reporting to understand what topics are being brought up more frequently, what topics are brand new that we need to account for, and then we’re planning ahead for what people could ask about in the future."
"Having Drift has definitely saved a lot of time not just with resolving issues faster, but even creating a ticket per se to get in contact with a support person."