“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
“When customers contact us with questions about using Salesforce, we want to resolve them as quickly as possible, It’s important that customers feel safe and secure using Salesforce. That trust is key to long-term adoption.”
"We are currently aiming to autonomously resolve about 15% of inquiries with Agentforce. This will give our support team members more time for difficult and urgent issues."
“Previously, every single question or task needed human interaction on our part, no matter how small, Now, we can use Agentforce to rapidly help serve our customers at scale.”
"Agentforce is enhancing how our customer support team operates. They can offer a personal touch and pull from a central source of truth that’s integrated deeply with our Agentforce Service."
"What convinced me to use Agentforce is that it has access to customer data while ensuring that our data is protected and stays in our ecosystem."
"Agentforce will make our staff’s jobs more interesting by reducing repetitive tasks. It will make their lives better."
“We need to make sure that we have all of the right technologies in place to support those drivers when they're alone on those roads in the middle of the night."
"To support our drivers, we want to inject empathy in our interactions, whether that’s with humans or systems."
“At Amplifon, our mission is to help customers rediscover the emotion of sound, And our hearing care professionals are the heart of our company.”
“Agentforce can truly help us nurture the relationship between the patient and the hearing care professional, 24/7."
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