“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
"We want to be available for every customer, right when they need us. But with a team of our size, we couldn’t scale fast enough."
“Our Sales team is the foundation of The RealReal consignment process, sourcing luxury items from our millions of members across the country."
“Concierge reps drive around to their consignors, They’re not sitting in one place with their laptops, so how can we make their time more productive."
"Automated AI chat support would provide us the opportunity not only to better serve our customers, but it could move our Assist team members into more consultative roles. They would be able to offer more personalized guidance, strategic recommendations, and potentially sell more services, rather than just answering routine questions."
“Our customers have quickly adapted to chatting with Agentforce and appreciate the improved experience it provides compared to Einstein."
"Because we’re employee-owned, there's a greater stake in what we do for our customers, We want to be there for our customers. It’s our culture, our purpose.”
“We had a service representative touching 16 systems in one transaction, swivel-chairing between systems while the customer had to wait, We needed to simplify.”
“We're on a mission to double the value of our company in five short years, To meet that ambitious vision, we need to provide incredible customer experiences that connect them to answers more quickly.”
“There are astronomical numbers of people hosted on our platform, just in the finance sector, some clients support millions of end customers. The amount of data and number of people touched are pretty staggering.”
“As a brewing company, selling beer is the core concept for us, If we’re not protecting this data, we risk losing business in the event of an emergency.”
“We used to rely on Data Loader, which meant pulling CSVs for each object and uploading one by one, Now we can manage complex seeding through templates. It’s much faster and more reliable.”
"Between Dale Carnegie Corporate and franchise employees, we have approximately 800 Sales Cloud licenses in use within our Salesforce org today. The need to protect the information that these users are adding to Salesforce is critical for many different roles within the business."
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