“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“Salesforce gives us good visibility into what the customer is feeling. Even during Covid times, customer satisfaction levels have remained high.”
“A 360 degree view of the customer is allowing us to adapt and target our communication appropriately.”
“Our core mission is to make logistics in India more efficient."
“Salesforce, with its strong analytical platform, reliable developer community, and data-driven approach, enables us to capture all data in one dashboard, contextualise client communication, and provide them with a complete solution."
“The whole cycle, from lead generation, to order and dispatch, to collection is completed smoothly and automatically, without my having to intervene. This would not have been possible without the versatility of Salesforce.”
“Salesforce powers the future strategy of Sodexo. It enables us to make the right decisions, ensure operational stability, and trigger growth.”
“With Salesforce, there are no silos of information. Every single piece of data is doing its job. It’s integrated and sent back to a single repository to provide a 360-degree view for all teams.”
“Each enterprise technology implementation is a multi-million-dollar spend for larger companies. We help ensure our customers’ applications are being used in the best possible way."
“We have scaled the business through automation on the Salesforce platform, without compromising on customer experience. The extent of customisation that Salesforce offers is far greater than any other platform.”
“Salesforce is a best-of-breed product with a vibrant ecosystem and strong IP, and we were confident that it would elevate the customer experience.”
“Salesforce enables us to have more meaningful, relevant, and personalised conversations with our customers.”
“Customers appreciate that we have not scaled down support operations during COVID-19. There has actually been an improvement in SLAs and a drop in case resolution times.”
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