“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“My DU Dashboard provides a holistic insight of my DU KPIs, and enables me to zoom into finer details of project profitability, resources utilisation, customer surveys with touchpoints, and team training or certifications. I am so much more productive with Pulse.”
“We've seen tremendous improvement in the speed at which we've been able to add new enhancements, thanks to the stability of the Salesforce platform.”
“We wanted a CRM system that would differentiate our customer experience while also integrating all processes on one platform, enabling our teams to perform better. We chose Salesforce because it is the world’s No. 1 CRM platform.”
“Thanks to Salesforce, all our teams are now speaking the same language with customers using a seamless omnichannel communication model.”
“At a glance, our teams can see which homes have been booked and which ones are still available across various categories. This helps us guide customers to the right purchase.”
“By 2025, we want to sell 25 million square feet, have 50,000 happy customers, and expand our operations to four states. We’re confident that Salesforce will help us get there.”
“With the Salesforce platform, we can roll out our playbook in a new country and don’t need to set up from scratch.”
“Having to do our own development wasn’t ideal. It made expansion difficult and slowed our progress in the early years.”
“While many companies have slowed down during the COVID-19 pandemic, our productivity has actually increased, thanks to technologies like Salesforce.”
“Before Salesforce, data from our physical and online channels did not speak to each other the way they do now. Salesforce has helped us make omnichannel interaction smoother.”
“While our CRM system was focused on customer service, it didn’t talk to our other systems. For example, the solution captured leads, but it didn’t capture customer conversations and interactions. This led to a lack of visibility into the prospect journey.”
“With real-time insights, we can plan our fundraising activities more effectively. And be more transparent with donors about how their funds will be spent.”