“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"We built social collaboration into our business process and improved productivity and visibility."
“Salesforce helps us to gather and analyze information so we can focus on turning what we learn into actionable strategies.”
“Once, a Red Cross supporter told me that when she was a little girl, she didn’t know what our organization did. But she knew that whenever she saw that image of a red cross, it meant that help and hope were on the way.”
“Our primary focus right now is finding new customers."
“We never sold anything before we had Salesforce, and I'm pretty certain we wouldn't have been able to grow as quickly without it.”
“As we brought on more people to sell and underwrite, I came to realise that every person needs a view into the data,” McLoughlin said. “They need reporting, dashboards, and the ability to go in and change things.”
“We can see what we’re contracted to provide right down to support workers, and on which days and where."
“We needed to engage with our customers in a way that made them want to do business with us."
“Every single person that I meet picks up something every single day of their life that has a Dynacast component inside of it."
“In an industry where all relationships are built on trust, Salesforce technology and culture are helping us build a customer-centric, trustworthy business.”
“We lacked a single view of the customer, which affected service delivery. Also, dispersed data across multiple systems resulted in a fragmented landscape that made it impossible to access insights.”
“Salesforce gives us rich data to service customers faster and drive new opportunities.”
“In the last five years, there has been a dramatic acceleration of thinking about how the customer interacts with Farmers on multiple levels, and also the technology required to accomplish this goal."