“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"We built social collaboration into our business process and improved productivity and visibility."
“More than managing sales activities, we also needed a CRM platform that would help guide us to where our business needs to be in five years.”
“My single point of advice to anybody starting on the journey is understanding all of the resources that Salesforce can offer you and tap into those, whether it’s an architect, professional services, Premier Support, or even the learnings of the Trailblazer community.”
“We hit, on average, four more orders for each guest we targeted, and we’re seeing higher order values as well.”
“We saw a 50 percent increase in performance after getting proactive support from our Mission Critical Support team.”
“It's really a matter of us evolving from a customer-focused company to a customer-centric company. That's the journey we're on.”
“Our goals are to meet the needs of the future, which are increasingly upon us today.”
“What I enjoy about Salesforce is that there is a wealth of knowledge, support and skills that we get through the Success community, online training and our Success Manager without even having to reach out.”
“We’ve matured our digital marketing from batch-and-blast to more targeted journeys thanks to the help of the Marketing Cloud Services team — they guided us in unlocking the power of Marketing Cloud.”
“Sending out a time-sensitive email campaign no longer takes hours, but instead just minutes. We’re more agile than before and can respond to customers on the fly.”
“My entire company is on Salesforce. I can do what the big boys do, but I can do it better because I’m faster.”
“We're able to segment our database and make sure the messages we're trying to deliver are relevant.”
“After seeing what we’ve done with Salesforce so far, we’re getting requests from across campus for the tool. Everybody wants it.”
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