“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“It’s such a powerful solution out of the box, but then there are so many amazing third-party applications on the AppExchange that enable us to be far more efficient than we could ever imagine.”
“With Salesforce, we can ensure that every customer gets the same consistent service and the same great travel experience.”
“With Salesforce, we don’t just get that view, we also get a wealth of insightful reports, real-time analytics, and personalized dashboards.”
“When someone registers on our website or app, Salesforce automatically assigns them a rating based on the keywords used.”
“We want to take a more one-to-one approach to marketing and build personalized customer journeys.”
“With Salesforce, we can have personalized, integrated, and consistent interactions across all of our sales channels.”
“It was just the final phase of a carefully planned strategic transition that had been 35 years in the making."
“Online products let us be more intimate with customers. We communicate more frequently and respond to them better.”
“With Salesforce, we make sure our students’ experience is top notch from the beginning.”
“We don’t have a tech-dominated workforce, so we needed an application that was simple enough yet innovative enough that it would be adopted without a ton of training, At the end of the day, we’re a federally subsidized corporation, so we have to be good stewards of the taxpayer’s money. Becoming efficient is what we do, and we’re using technology to deliver this business need.”
“We’re not defining technology needs as much as we’re defining business needs, and then using tech to solve those problems, Fast and agile are key, as it’s all about business agility and time to market.”
“We're starting to meet students' needs and deliver service in the way they're telling us they want it.”