“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“Salesforce helps us deliver an amazing customer experience that keeps our brand hot.”
“Data is only as good as what you put in. Over time, we learned how important that is, and thus we’re very proactive about it."
“We're really using all parts to drive collaboration internally, and bring together one complete value prop to customers and suppliers."
“We need to make customer information easily available to employees in different job functions throughout all of our divisions."
“The power of Salesforce is reimagining work on a mobile device.”
“With Salesforce we transformed our selling process from ‘how can I help you?’ to ‘based on the type of company you are we can see that these are your key business challenges and here’s how we can help you’. Salesforce lets our reps maximize every moment.”
“We pride ourselves on providing our customers with an exceptional experience, a white-glove service without the luxury price tag.”
“Our Program Architect’s day-to-day work with us allows us to not only iterate more quickly, but it drives the principles of thinking Salesforce-first. We’re moving forward faster because he’s here.”
“The team began to rally around every opportunity inside of Chatter and collaborated on what went right and wrong, They started to organically form best practices, and we saw the quote rate rise two points in two weeks just from that community aspect.”
“Traditionally we’ve been good at transactions, but not as good at anticipating other ways we could add value to members, We are sometimes seen as your grandma and grandpa’s motor club. We must change that by going to market with a contemporary experience.”
“We have 35,000 concurrent people looking at the website, and we use Salesforce to monitor all of that activity, and watch our trends.”
“Salesforce has allowed that connection and communication with so many different employees on a real-time basis.”