“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
"We built social collaboration into our business process and improved productivity and visibility."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“The principal benefit of being on a common backbone across the Salesforce ecosystem is that instead of us worrying about the nuts and bolts, we can be focused on the experience layer that we’re creating for our brand.”
“Those data points then enable us to adapt what we present, when we present it, and how we present it to ensure that we deliver as close to what that customer is looking for as we can."
“With Salesforce, we can stay close to our customers as we continue to grow our business.”
“Salesforce has been a guiding light, showing us what is possible when you model everything around the customer.”
“Salesforce allows us to serve our customers in the moments that matter most.”
“Trailhead can help everybody at my company be a Trailblazer by cultivating a curiosity around our business challenges and how Salesforce can help.”
“It’s not just a CRM system. It’s a platform that we can use to build all the functionality that we need.”
“We chose to go with Salesforce for its intelligence, its scale, and its ability to support our needs beyond just the basic CRM."
“Salesforce helps our reps to effectively manage the relationship so they know what they've committed to on behalf of this customer, and create a trusted advisor relationship throughout the sales cycle."
“The important thing is that we have to meet the needs of the customer. And as the customer changes, we have to change.”
“As we look at Marketing Cloud and how an agent can elect to use it in their day-to-day operations, our ultimate goal is to provide tools agents can use to enhance their existing communications with customers.”
“We’ve created a great system using Salesforce technology that allows our customers to report a first notice of loss.”