“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
"With Salesforce, we're able to do things today that we could only dream of a few years ago."
“San Francisco has a tradition of being open and forward-thinking. Salesforce helps us continue that tradition in the connected world.”
"The big takeaway is that, without Salesforce, we wouldn’t be able to move this fast."
"I don’t think the company would really exist if we hadn’t adopted Salesforce."
“We can take everything we do for our customer and have it all in one platform."
“know what has been talked about with that customer, from what they said to the salesperson at the kitchen table, to what offhand comment they made to the project manager. All of that is tracked and included in the system.”
"I've heard more innovative ideas from employees in the last 3 months than in the last 12."
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"Desk.com lets us offer world-class support with personality and soul."
“The only way we can reach our goal of responding to customers within 10 minutes any time of the day or night is by using Desk.com.”